Tips for Hospitality Carpet Care

Tips for Hospitality Carpet

Your carpet represents a substantial investment and, like all fine furnishings, requires proper care to maintain its beauty and value. To protect your investment – and keep it looking and performing at its best – we suggest that you follow Kinsley’s recommendations and minimum standards for maintenance, proper padding and installation. Each of these guidelines is presented within this section. And each will play a pivotal role in maximizing the beauty, life and value of your carpet.


Improper installation can cause problems. The following recommendations outline minimum standards. They’re explained more completely in the industry’s installation standard CRI-105.

All installations must be power stretched. After steaming, the installation must be power stretched in all directions. This helps prevent buckling and provides greater stability. Use of seam sealer on all seams. A bead of latex seam sealer must be applied to the cut edges to seal all seams. The seam sealer will lock in the tufts along the edge of the seam and prevent the loss of tufts at the seams. Use of good quality cushion. By absorbing the impact and shock of foot traffic, cushion or padding plays an important role in the overall performance of your carpet. Cushioning of inappropriate density, thickness or construction mat will result not only in an accelerated loss of appearance retention, but also matting, packing, wrinkling, buckling and separation of the carpet backing or seams. What’s more, cushion density becomes increasingly important in carpets of lower pile weight and density.

Kinsley’s Commitment to Excellence
When purchasing carpet, its installation should one of your primary concerns. At Kinsley, we’re committed to the use of certified carpet installers. This ensures that when you purchase the highest quality products, you also get the highest quality installer.

Once you have invested in the Kinsley carpet of your dreams, we recommend that you follow the maintenance guide presented here to protect your investment. Because regular cleaning with the right equipment will extend the life of your carpet or rug, ensuring years of enjoyment.

Even in ordinary use, carpets receive a lot of abuse – pounding feet, dirt, grit, dust, oily cooking vapors and spills of all descriptions. By frequently vacuuming with a good machine, you can remove and prevent dry soils from building up to an unsightly level.

Cut pile carpets.
We strongly recommend a vacuum with a rotating beater bar to agitate the carpet pile and loosen soil for removal. While those without this feature remove surface dirt well, they often leave imbedded soil, which damages the carpet fiber by abrasion. Matting and packing may also occur in high traffic areas if the carpet pile isn’t sufficiently agitated or lifted.

Carpets with looped textures.
Vacuum with suction only to avoid damaging the loops. For rooms with light traffic, vacuum the traffic lanes twice weekly and the entire area once a week. Areas of heavier traffic require that traffic lanes be vacuumed daily and the entire area twice weekly. Up to three passes of the machine works well for light soiling, while five to seven are necessary for heavily soiled areas.

To help optimize the aesthetic and performance value of your Kinsley carpet, remember these effective vacuuming tips:

  • Make sure your vacuums belt is in good condition – and that the beater actually rotates when in contact with the carpet.
  • Height adjustment is correct when the beater contacts the pile enough to lightly vibrate the carpet several inches away from the machine, but not enough to cause a significant slowing of the motor.
  • Never allow the soil bag to become over half full or efficiency will suffer.
  • Vacuum across the traffic pattern occasionally, rather than in the traffic direction, to prevent matting.

Cleaning Your Carpet
While vacuuming removes most dry soil, the oily soil of cooking vapors, air pollution and grime tracked in from the street present a decidedly different type of problem. These particles of oily soil deposited on carpet fibers can cause gradual – but significant – dulling of delicate pastel colors. The color isn’t actually lost. It’s hidden under a dirty film.

If this type of soil is allowed to accumulate, it literally glues the pile fiber together, resulting in matting, packing or ridges. Equally worrisome, it begins to attract and hold dry soil. That’s why cleaning is so important when dulling of the fiber is first noticed. If allowed to remain too long, it becomes gummy and difficult to remove.

Methods for Cleaning:

Several methods of cleaning produce satisfactory results. But one recommendation is universal: clean your carpet before it becomes too unsightly. The cleaning chore will be easier and a lot more successful. As a handy reference, we’ve detailed several acceptable cleaning methods here for sustaining the beauty and life of your carpet. Each, however, has limitations, which should be considered.

Dry Powder:

  • Absorbent particles are worked into the pile with a machine and removed by vacuum. This method uses no water; little skill is required; and the carpet is ready for use immediately. Some have noted difficulty removing all cleaning residue from deep pile. It’s also not that effective for heavily soiled or matted areas. This is a professional or do-it-yourself method.

Dry Foam and Absorbent Pad:

  • Fluffy detergent foam is worked into pile by a variety of machines. Once dry, the residue is vacuumed out. This method uses little water, dries fast and cleans the surface well; however, over brushing can damage some carpets.

Steam Cleaning (Hot Water Extraction):

  • Extraction of the cleaning solution and soil leaves little residue and no pile damage, although caution is required to prevent over wetting. Avoid using too much detergent. Follow up with plain water. Recommended for all carpet types, this method is most effective when performed by a professional using an external hot water extraction unit.
  • Carpet pilating or grooming should be incorporated with all professional cleanings. A professional pile lifter vacuum may be effective in restoring matted or ridged carpeting.


  • The rotary brush wet shampoo method is not recommended for residential carpet as damage may result. Moreover, some do-it-yourself products in aerosol cans may cause rapid re-soiling due to excessive residues. Test on a scrap first. If the dried product feels sticky, don’t use it. And avoid all cleaning agents containing an optical brightener (fluorescence) such as those found in many laundry detergents and some carpet cleaning systems.

Stain Removal:

  • No carpet is stain proof. However many are treated to be stain resistant, which gives you, time to act. Remember, with spot and stain removal, speed is of essence. Immediately after a stain or spill occurs, solids should be scooped up and liquids blotted as quickly as possible. Absorb as much liquid as possible with a paper towel, etc., replacing as they become saturated. Never use a scrubbing motion. Blot instead to prevent the carpet surface from fuzzing.

Stain Treatment:

  • For effective spot cleaning, you’ll need the following items. The item numbers are keyed to the stain – and all should be used in the recommended sequence. Some stains may require professional cleaning, depending on the age of the stain.